Rachel Sirca Patti Van Fossen "Together, we have completed a number of conferences for my company and for our qualifiers in the past. ALL SUCCESSFUL, however, the latest event this year at the Grand Wailea on Maui was over the top in its success and impact on our folks. From the registration and support to the 'imagination' of the functions you outdid yourselves and made my job the easiest ever. Our qualifiers were 'wowed' and have given it the ultimate comment - - 'the best ever'. Please understand that we have taken them all over the world and the Maui event followed ROME so this is no small compliment! My trust in you and your team and the total process cannot be expressed except to say Congratulations for an INCREDIBLE JOB! I always look forward to working with you and Island Style in the future and will be bragging about you folks to all the people I know in this business. The Best is Yet to BE!." James A Collura, Alison Regenold, Lisa Grey Bethany Murphy Carol Claugherty, Taylor Brightwell Jane Hendrix
Thank you to everyone at ISI!
Director, Member Services
Ohio Contractors Association
Personable, accommodating, knowledgeable …
Our President accommodated me on a site visit to Maui and he immediately felt the same way. She and her employees made the planning process so easy. The attention to detail and the turnaround time for proposals, contracts and any other questions I ever had exceeded my expectations. Any unexpected issues that came up, Colleen immediately had a solution."
Director of Travel & Events
Congratulations for an INCREDIBLE JOB!
American National Insurance Company
Knowledge, creativity, resources…
Alison Regenold Executive Events
You and your team were consistently a step ahead…
That is why we are so pleased to have found Island Style Innovations. Your company took my vision and exceeded my expectations at every turn. Our salespeople were in good hands as you secured reliable transportation for our airport transfers, along with flawless pickup and departures. You and your team were consistently a step ahead and our sales people benefited a great deal from your depth of knowledge of the Hawaiian Islands. Your picks of local restaurants were sensational, and we appreciated that you could get us reservations wherever we wanted to go, even at the last minute. This was especially important when our executives decided they wanted to tour Pearl Harbor. Even during the site’s busy season, you were able to get them tickets – a huge win!"
Travel Development Manager
An absolute pleasure to work with…
Director, Corporate Events
100% attentive, informative and eager…
The American Registry of Radiologic Technologists (ARRT)
I will absolutely be looking to work with your team in the future…
Corporate Event Planner | Events
Symetra Life Insurance Company
Their florals are gorgeous!
Senior Account Manager
SDI Meetings and Incentives
Patti Van Fossen
"Together, we have completed a number of conferences for my company and for our qualifiers in the past. ALL SUCCESSFUL, however, the latest event this year at the Grand Wailea on Maui was over the top in its success and impact on our folks. From the registration and support to the 'imagination' of the functions you outdid yourselves and made my job the easiest ever. Our qualifiers were 'wowed' and have given it the ultimate comment - - 'the best ever'. Please understand that we have taken them all over the world and the Maui event followed ROME so this is no small compliment! My trust in you and your team and the total process cannot be expressed except to say Congratulations for an INCREDIBLE JOB! I always look forward to working with you and Island Style in the future and will be bragging about you folks to all the people I know in this business. The Best is Yet to BE!."
James A Collura,
While our DMC team has the unique ability to plan for every possible outcome, one thing you can always plan on is to expect the unexpected. When these inevitable challenges arise, our team quickly jumps into action to execute immediate solutions. Here are some examples of times we did just that, delivering the same high quality experience for our groups.
Fore! the VIP…
While on a sunny day in Hawai‘i, a VIP decided to call it quits after their group golf outing after nine holes and wanted to head back to the hotel and also rounded up 11 other friends, leaving the last 8 to finish their remaining holes
The Solution and Execution
Our activity staff invited the VIP and his buddies to a round at the clubhouse and quickly called our transportation lead. Knowing the location of all their vehicles and timing of their tours, the transportation lead quickly called the driver of their horseback tour, who had already made his drop and was on standby, to pick up the early golfers. The timing could not have worked better – as the golfers exited the clubhouse the transportation was ready to take them back to the hotel.
Our onsite lead received a call that a couple who was departing had left their car keys in their hotel room… they had 40-minutes until boarding doors would be closing and did not have a spare key for their vehicle at their home airport. The airport is usually 30-minutes away, but during that time of the day there was traffic.
The Solution and Execution
Working in partnership with the hotel, airport staff, TSA, and airlines – our lead received the key for their room, began the drive to the airport while coordinating with our airport staff as well as the couple through our client. Tossing the keys out of the window to our airport staff, the lead circled the airport until given the all clear that the keys made it into the couple’s hands and they boarded the aircraft with minutes to spare.
Whether the Weather, We Always Have Fun
Inclement weather is something we all cringe at. On a particularly heavy activity day… inclement weather forced the cancellation of all of our tours.
The Solution and Execution
Working with the client, our onsite staff put together a creative and fun resort scavenger hunt. A list comprised of tasks where attendees would need to photograph and send in those photos to the client was advertised via the program app. To the winner – a hefty resort credit! Before you knew it we began to receive amazing photos of attendees with hotel staff, stunning landscapes and hotel architecture, delicious lunches, and even a paparazzi photo of the CEO! The attendees were sure to thank our onsite staff for instilling a little fun during a rainy day.
Breaking News – Brush Fire Closes Roads to the Airport… on Departure Day
We all love departure day – the culmination of a successful week of operating and proof that the year(s) of planning was worth it. A sudden brush fire closed the roads between the hotel and the airport with the final ¼ of our attendees still needing to get to the airport. BTW – we were at two separate hotels and had a nice majority of attendees departing the next day.
The Solution and Execution
Our onsite staff quickly began communicating with our client’s security team who had been in touch with the local police department. We had a small window of opportunity to get our attendees with departure flights to the airport via police escort and one hotel was completely cut off from the main highway. Working with our transportation partner, we were able to have motorcoaches drive along the shoulder lanes to meet up with police officers to get to the hotel. Onsite staff called and sent text messages to attendees who were departing that evening advising them that this would be their only opportunity to exit the hotel for their flights. The resort management allowed a minibus to shuttle attendees from the cut off hotel to the hotel with access to the highway. Bellmen quickly loaded attendee luggage onto the motorcoach they boarded. Airport staff were at the ready with porters to receive the influx of guests. The transportation company also had two motorcoaches stage overnight at the hotel just in case an evacuation order had been given as our client provided hotel rooms for the drivers. Each attendee was able to make their flight… even one couple who had been off property at the time and left their checked luggage back at the hotel – their luggage was mailed back to them the next day.